Cancellation policy for consumers

Cancellation policy

When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, which the supplier informs them of below in accordance with the statutory model.

Right of withdrawal for the provision of services

Right of withdrawal

If the customer is a consumer, he has the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date of conclusion of the contract.

In order to exercise the right of withdrawal, the customer must inform SGS by means of a clear declaration (e.g. a letter sent by post or e-mail) of his decision to withdraw from this contract. For this purpose, he may use the enclosed model withdrawal form, which is, however, not mandatory.

In order to comply with the cancellation period, it is sufficient for the customer to send the notification of the exercise of the cancellation right before the expiry of the cancellation period.

Consequences of revocation

If the customer withdraws from this contract, SGS shall refund to the customer all payments received from the customer without undue delay and at the latest within fourteen days from the day on which SGS received the notification of withdrawal from this contract. For this repayment, SGS will use the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise between the contracting parties; in no case will the customer be charged any fees because of this repayment.

If the customer has requested that the services begin during the withdrawal period, the customer shall pay SGS a reasonable amount corresponding to the proportion of the services already provided up to the time the customer notifies SGS of the exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.

The customer acknowledges that his above mentioned right of withdrawal for the service contract concluded above expires when SGS has provided him with the complete service.

Sample cancellation form

SGS informs about the model withdrawal form according to the legal regulation as follows:

(If you want to cancel the contract, please fill in this form and send it back.)

- To [insert name, address and e-mail address of the customer to be inserted by the customer]:

- I/we (*) hereby revoke the contract concluded by me/us (*)

concerning the purchase of the following the provision of the following services

Service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of notification on paper)

- date

(*) Delete where inapplicable